If you are visiting our website as a California, United Kingdom, or European Union resident, your rights under the privacy laws applicable in your jurisdiction are represented in an addendum to this policy. If you do not see this addendum below, please contact us at hello@GroTru.com to receive the additional information describing your rights under these laws.
- Information Collection, Use, and Disclosure
Categories of Information Collected
GroTru collects, uses, and stores data regarding user visits to its website and use of the GroTru application (“Visitor Data”), including the particular pages visited or viewed by the user, the amount of time the user spent on the website or application, website errors experienced by the user, visits to the GroTru “FAQ” page, and information about the browser or device used to access the website and application, such as the user’s mobile device ID and IP address. These practices apply to users who visit pages for prospective new customers as well as those who visit pages for prospective Therapists.
In addition to the questionnaire responses provided by users (including Therapists) in the process of initial registration, GroTru collects, uses, and stores certain additional data from users during the onboarding process (“Onboarding Data”). This data includes the pages viewed by the user, whether the user clicks the “Get started” link to begin completing the questionnaire, and whether the user responds to any of the questionnaire prompts.
Account Registration Data
GroTru collects, uses, and stores certain information in connection with the account registration process, such as whether users registered using their Facebook or Google profiles, and whether a user verifies their reported email address or phone number (“Account Registration Data”). GroTru also assigns each user (including Therapists) who creates a GroTru account an anonymized, sequentially-generated client ID.
GroTru collects, uses, and stores certain information regarding payment for its services by users and related transactions on its website, such as whether a user completed payment for GroTru’s services, signed up for GroTru’s services using a trial offer, canceled or otherwise ended a trial, or completed a request to receive financial aid for GroTru’s services (“Transaction Data”).
GroTru collects, uses, and stores data regarding logins to GroTru’s Platform by registered users (including Therapists) and activity conducted during that log in such as when a user logs in, the number of messages received or sent through GroTru’s website or app during that log in, and whether a user has been assigned, started, or completed a Therapist goal (“Login Data”). Login Data does not include the content of any messages sent or received by users or the content of any Therapist goals.
GroTru collects, uses, and stores certain data from users that have signed up for GroTru’s services such as a user’s self-reported name or nickname, age, e-mail address, phone number, and emergency contact information (“Customer Data”).
GroTru collects, uses, and stores communications between users and Therapists on the Platform, and communications between users and GroTru’s customer service team (“Communications Data”).
- Purposes for Which Information Is Used
We may use the information we collect for one or more of the following purposes:
Communication with you
- To contact you or provide you with information, alerts and suggestions that are related to the Platform.
- To verify your identity.
- To complete an activity you requested, such as register for the Platform or obtain more information.
- To reach out to you, either ourselves or using the appropriate authorities, if we have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
Delivery of services to you
- To create your account on our Platform and let you log in to your account and use the Platform.
- To manage your account, provide you with customer support, and ensure you are receiving quality service.
- For billing and transaction processing purposes.
- To match users with Therapists and facilitate the Therapists Services.
- To provide, support, personalize, and develop our Platform and the Therapist Services.
Administration and improvement of services
- To supervise, administer and monitor the Platform.
- To measure and improve the quality, effectiveness, and delivery of our services.
- To personalize the website experience and to deliver content and product and service offerings relevant to individual interests, including targeted offers and ads.
Compliance with law
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- To comply with applicable state and federal laws, including, but not limited to laws related to protecting client and public health and safety.
- To allow therapists to comply with the licensure, legal and quality requirements in their jurisdictions.
Other uses with consent
- Any other purpose with your consent.
- Purposes for Which Information Is Disclosed to Third Parties
Information about you may be disclosed to third parties for one or more of the following purposes:
For business purposes
Only as necessary for facilitating the Therapists Services, we may share a user’s information with a Therapist and a Therapist’s information with a user. We may also share your information with vendors and service providers, including our data hosting and data storage partners, analytics and vendors providing technology services and support, payment processing, and data security. We also may share information with professional advisers, such as auditors, law firms, and accounting firms.
With your direction or consent
We may share your information with third parties if you request or direct us to do so.
With affiliates within our corporate group
We may share your information with any subsidiaries or parent companies within our corporate group.
If you opt-in to the use of targeting cookies and web beacons, information regarding your activity on our websites, excluding activity when you are logged in and have started therapy, may be disclosed to our advertising partners to optimize marketing. We do not share with any advertising platform private information like member names, email addresses, phone numbers, diagnosis, sessions data, journal entries, messages, worksheets, or any other type of communication you have with your therapist.
Compliance with law
We may share your information with a court, a regulatory entity, law enforcement personnel, or pursuant to a subpoena, to comply with applicable law or any obligations thereunder.
In the context of a transaction
We may share your information in connection with an asset sale, merger, bankruptcy, or other business transaction.
For other business reasons
Note that if you make any information publicly available on the Platform, anyone may see and use such information.
- Opting-out of Marketing Communication
You can opt out of receiving email marketing by unsubscribing using the unsubscribe link provided in all of our marketing email communications.
- Cookies and Web Beacons
Like many websites, we use “cookies” and “web beacons” (also known as pixels) to collect information. A “cookie” is a small data file that is transferred to your computer’s hard disk for record-keeping purposes. We collect cookies that are necessary for the Platform to function, cookies that enhance the Platform’s performance, and cookies used for third-party tracking. A “web beacon” is a tiny and sometimes invisible image or embedded code, placed on a Web page or email that can report your visit or use to a third party. Web beacons are typically used by third parties to monitor the activity of users at a website for the purpose of web analytics, advertising optimization, or page tagging.
- Additional information regarding web beacons is available on Wikipedia.
You can change your browser’s settings so it will stop accepting cookies and web beacons or to prompt you before accepting a cookie or web beacon.
- Social and General Information Tools
Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise).
- Advertising Disclosure
We may occasionally feature advertisements or sponsored content. These advertisements may be displayed in various formats, including banners, text links, and sponsored articles.
- Advertisement Identification
We strive to make it clear when content is advertising material. Advertisements will typically be labeled as “Advertisement,” “Sponsored,” “Promoted,” or similar terms. However, please be aware that while we make every effort to distinguish advertising from regular content, some advertisements may blend in with the site’s design to enhance user experience.
- Third-Party Advertisers
- Affiliate Marketing
In some cases, we may participate in affiliate marketing programs. This means that if you click on certain links on our website and make a purchase through those links, we may receive a commission from the affiliate program. Rest assured, this does not affect your purchase price, and we only recommend products or services that we genuinely believe will be of value to our readers.
- Privacy Policies of Third Parties
When you click on an advertisement or a link that takes you to a third-party website, you should review the privacy policies of those websites. We have no control over the content and practices of these websites and are not responsible for their privacy policies.
- Your Choices
You can manage your preferences regarding online advertising by adjusting your browser settings or using ad-blocking software. Please consult the documentation or support resources for your browser or ad-blocking software for instructions on how to do this.By using this website, you acknowledge and agree to the practices described in this Advertising Disclosure. We encourage you to review this policy periodically, as it may be updated from time to time to reflect changes in our advertising practices or applicable laws and regulations. If you have any questions or concerns about our advertising practices or this disclosure, please contact us at email@example.com.
- Your CCPA Rights
The CCPA grants California residents certain rights concerning their personal information. If you are a California resident, you have the right to:
- Request Disclosure: You have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. This includes the specific pieces of personal information we have collected, the categories of sources from which we collected personal information, the purposes for which we used the personal information, and the categories of third parties with whom we shared the personal information.
- Request Deletion: You have the right to request the deletion of your personal information collected or maintained by us, subject to certain exceptions under the CCPA.
- Opt-Out of Sale: If we sell your personal information, you have the right to opt-out of the sale of your personal information. We do not sell your personal information, as “sale” is defined under the CCPA.
- Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. This means we will not deny you goods or services, charge you a different price, or provide a different level or quality of services if you exercise your rights under the CCPA.
- Exercising Your CCPA Rights
To exercise your rights under the CCPA, you may submit a verifiable consumer request to us by [provide a method for submitting requests, such as an email address or a web form]. We will respond to your request within the timeframes required by law.
- Verification Process
To help protect your privacy and maintain the security of your personal information, we will verify your identity before fulfilling your CCPA rights request. We may request additional information from you to verify your identity.
- Contact Us
If you have any questions or concerns about your CCPA rights or how we handle your personal information, please contact us at [Contact Information].
- Changes to this CCPA Privacy Notice
We may update this CCPA Privacy Notice from time to time to reflect changes in our data practices or legal requirements. We will update the “Last Updated” date at the bottom of this notice when we make changes.
- Security of Information
While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are all designed, built, and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with all applicable federal laws, state laws, and regulations regarding data privacy.
- Service Providers
We may employ third-party companies and individuals to facilitate our Platform, to perform certain tasks which are related to the Platform, or to provide audit, legal, operational, or other services for us. These tasks include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.
- Children’s Privacy
We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our user. The Platform is not directed and not intended to be used by children under the age of 13. If you are aware that we have collected Personal Information from a child under age 13 please let us know by contacting us and we will delete that information.
- Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal processes (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that Therapists may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases:
(a) reported or suspected abuse of a child or vulnerable adult;
(b) serious suicidal potential;
(c) threatened harm to another person;
(d) court-ordered presentation of treatment.
- Contacting us
Last Updated and Effective: September 2023